Customer Surveys Northern Ireland

Quantitative Surveys That Give You Clear Answers

What do your customers value most? Where are you falling short? What would encourage them to choose you, stay with you or recommend you?

Our surveys give you reliable answers from the people who matter. We design the questions, reach the right audience and turn the results into clear recommendations you can use.

Based in Northern Ireland, FN Research carries out online, telephone and face-to-face surveys across Northern Ireland, Great Britain and the Republic of Ireland.

Quantitative surveys collect information about the behaviours, needs, and opinions using surveys. Surveys can be used to find out attitudes and reactions, to measure client satisfaction, to gauge opinions about various issues, and to add credibility to your research.

There are three main survey research methods, divided based on the medium of conducting survey research; face-to-face, phone and online. FN Research possesses the capabilities to successfully deliver all types of quantitative research.

The value of quantitative surveys for your business

Understand respondent behaviour

Respondents will provide insights about what they like about your organisation as well as suggestions for improvement allowing you to answer the queries and assumptions you hold.

Medium for discussion

A survey can be the perfect platform for respondents to provide criticism or applause for an organisation. Important topics like product quality or quality of customer service can be put on the table for discussion.

Constant improvement

FN Research works with clients on ongoing surveys. So once our client has received feedback from their customers, they can address any issues raised. We then issue supplementary surveys to measure change in feedback allowing our clients to constantly improve.

FN Research Quantitative Surveys Process

Face-to-face Surveys

Face-to-face surveys allow us to speak to people in a particular place or immediately after an experience.

We can carry them out in shops, town centres, visitor attractions, events, and other public settings across Northern Ireland and the Republic of Ireland.

This approach works particularly well when you want feedback while the experience is still fresh.

We have delivered many highly successful projects for numerous organisations, including Public Realm projects for Ards & North Down Borough Council.

Telephone Surveys

Telephone surveys are useful when you need a more personal approach or want to reach people who may be less likely to complete a survey online.

Our trained interviewers follow a carefully designed questionnaire. We monitor and check calls to maintain high standards throughout the research.

Online Surveys

Online surveys are a quick and cost-effective way to reach customers, employees, members or the wider public.

We can invite people from your own contact list or reach a carefully selected audience through trusted online research panels. Surveys are designed to work clearly on mobiles, tablets and computers.

Online surveys can be used across Northern Ireland, Great Britain, Ireland and wider international markets.

Some recent articles showing attitudes during COVID covering topics such as Attitudes to the Future, Importance of Food Miles, Returning to Office Attitudes, 4 Key Lockdown Trends.